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Professional Summary
Product leader with 9 years of experience building and scaling B2B SaaS products. Track record of launching products that drive measurable business outcomes — from 0-to-1 platform builds to growth initiatives that doubled ARR. Known for bringing clarity to ambiguous problems and building high-trust relationships across engineering, design, and go-to-market teams.
Experience
Senior Product Manager
Intercom
- ▸Led the 0-to-1 build of Intercom's AI-powered inbox, now used by 12,000+ customers and contributing $18M ARR in its first year.
- ▸Partnered with ML engineering to ship a customer intent classification model that reduced average handle time by 34%.
- ▸Managed a cross-functional team of 14 (engineering, design, data science) across 3 time zones.
Product Manager
HubSpot
- ▸Owned the CRM Deals pipeline product, driving a 28% increase in pipeline conversion rates through UX improvements and automation features.
- ▸Launched a self-serve onboarding flow that reduced time-to-first-value from 14 days to 4 days.
- ▸Defined and shipped 3 major product releases per quarter, coordinating with 6 engineering squads.
Associate Product Manager
Zendesk
- ▸Built the initial version of Zendesk's ticket tagging and routing automation, now a core feature used by 40,000+ accounts.
- ▸Conducted 200+ customer interviews to inform a complete redesign of the agent workspace.
Core Skills
Product StrategyRoadmappingOKRsA/B TestingSQLFigmaCustomer DiscoveryAPI ProductsGo-to-MarketTeam Leadership
Education
B.S. Computer Science, University of Texas at Austin, 2017